Laundry pickup must be scheduled in advance by the customer. Pickups will be on Mondays and Wednesday and drop offs will be Tuesdays and Thursday, except on certain holidays determined by Dirty Drawz in its sole discretion. Each customer is allowed two pickups a month. Dirty Drawz reserves the right to determine the pickup and delivery times in its sole discretion and reserves the right to reschedule pickup and delivery times upon prior notice to the customer. Delivery will take place at least 24 hours after the time of pickup. Dry cleaning will be picked up on the same day as regular laundry pickup but will be dropped off on Fridays.
Pick Up and Delivery, Procedure and Terms
Dirty Drawz will provide the customer with laundry bags. Dirty Drawz reserves the right not to pick up items that are not in these bags, but may decide to pick up such items in its sole discretion. The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer’s laundry bags: (i) non-washable items, (ii) items that are labeled for hand washing and/or dry-cleaning only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of Dirty Drawz or its customers. Dirty Drawz is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pickup or delivery. The customer is responsible for ensuring that his/her Dirty Drawz laundry bag is in the possession of a Dirty Drawz employee, and for initialing the pickup and delivery confirmation sheets unless otherwise instructed by Dirty Drawz.
Missed/Unattended Delivery or Pick Up
If the customer misses a scheduled pickup during a given week, the customer will forfeit the service for that week and will not be reimbursed. In order to accommodate the customer for the missed week of service, Dirty Drwz will allow the customer to wash twice as many pounds of laundry the next week as they are normally allowed, free of additional charges. For example, if a customer who paid for ten (10) pounds per week misses a week, they may have twenty (20) pounds of laundry cleaned the next week.
The customer must pay the agreed-upon charges prior to service. Services that have been paid for but go unused do not carry over from week-to-week, or from service term to service term. Dirty Drawz will not provide a refund for any under-utilization of services. Except as described in the next two paragraphs, all sales are final and all payments are non-refundable. In the event that the customer’s Dirty Drawz laundry bag weighs more than he/she paid for, a fee of $1.20 will be charged for each additional pound. In the event Dirty Drawz picks up the customer’s laundry more than once per week, the customer will be charged $10 for each additional pickup. The customer hereby grants Dirty Drawz the right to withhold the customer’s clothing until payment is made for the excess laundry or pickup. Dirty Drawz reserves the right to charge payment for excess laundry or pickup to the customer’s credit card on file if the customer does not respond, for any reason, within thirty (30) days of a good faith effort by Dirty Drawz to notify the customer that such payment is due, or if Dirty Drawz is not able to reach the customer within thirty (30) days.
When the customer signs up for our service your account is automatically set to renew after each month is over for the next month or academic plan. If you are a month package holder it will only renew for the next Month and if you. You can turn off automatic renewal by logging into your account and un-checking the auto-renew box under payment info. The renewal dates for plans are after 2 pick up a month has been serviced.
A customer who has signed up for a one-semester or two-semester plan will have the right to cancel his or her contract within fourteen (14) days of signing up for Dirty Drawz service and receive a full refund. Except as provided in the next paragraph, after such fourteen-day period, Dirty Drawz shall have no obligation to refund any amounts paid by the customer, but it may choose to do so in its sole and absolute discretion. If Dirty Drawz agrees to pay a refund after such fourteen-day period, Dirty Drawz will refund the amount paid by the customer less (i) a five percent (5%) processing fee, and (ii) $20 for each week since the customer signed up for the service, regardless of whether the service has been used.
A customer who has signed up for a two-semester plan will have the right to cancel his or her contract for the second semester by notifying Dirty Drawz at least fourteen (14) days prior to the beginning of such second semester. Dirty Drawz will refund the amount paid by the customer for the two-semester plan less (i) a ten percent (10%) processing fee, and (ii) the one-semester plan price (i.e., the undiscounted price paid by a customer signing up for only one semester). Dirty Drawz shall have no obligation to provide a refund for the second semester if notice of cancellation is received later than fourteen (14) days prior to the beginning of the second semester.
Inventory sheets for each pickup are available at www.Dirtydrawz.com. Inventory sheets are to be used for the sole purpose of keeping track of items. Dirty Drawz, in its sole discretion, may chose not to fulfill requests put on inventory sheets. All information provided on the inventory sheets by the customer shall be accurate in every way. Dirty Drawz is not responsible for any items not listed on the inventory sheets. The customer agrees to complete an inventory sheet for all items inside the Dirty Drawz laundry bag. If any items are left without an inventory sheet, Dirty Drawz reserves the right to complete one based on the items inside the bag without notice to the customer. If there is a discrepancy between what is listed on any inventory sheet and the actual items left in the bag, Dirty Drawz reserves the right change the inventory sheet and, based on a careful examination, make the final determination about the actual contents of the bag without notice to the customer. The customer hereby consents to any such changes. Dirty Drawz does not consent to the accuracy of any inventory sheet completed by the customer.
Dirty Drawz will use reasonable efforts to maintain a high quality cleaning service. Dirty Drawz accepts no liability for damage due to normal cleaning of items without care instructions, and accepts no liability for items treated in accordance with the care labels or other instructions provided. Dirty Drawz accepts no liability for “special care” items that require special attention to be cleaned or that do not have care instructions; provided, however, Dirty Drawz will take special care of items that are placed in a separate plastic bag (provided by the customer) located within the customer’s laundry bag if the plastic bag is clearly labeled “delicates.” Dirty Drawz is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. Dirty Drawz reserves the right to refuse to clean any garment. Dirty Drawz does not guarantee the removal of all stains. Dirty Drawz will have its cleaning service re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned. Dirty Drawz is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in its clothing or in its laundry bags.
Loss or Damage
In the rare instance that your garment is lost or damaged by Dirty Drawz, we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but Dirty Drawz, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), Dirty Drawz may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is $200, and the maximum total reimbursement per customer is two and one-half times the amount paid for a one-semester laundry plan, or one and one-quarter times the amount paid for a two-semester laundry plan. Although Dirty Drawz is not liable for damage or loss due to the fault of its third-party cleaners or service providers, we may, in our sole discretion, chose to reimburse the customer in these events pursuant to the IFI standards described above.
We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.
Missing or damaged items must be reported to us within three (3) days of delivery of the item(s). If you believe that Dirty Drawz is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home. If, after seven (7) days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion. Claims for items submitted in a wash and fold bag will not be honored without an inventory sheet.
Use of Third-Party Service Providers
Dirty Drawz or its associates will deliver the customer’s items to and from a laundering and dry-cleaning service of Dirty Drawz choice. Dirty Drawz reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, in its sole discretion, without notice to the customer. Dirty Drawz is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third party outsourcers, or service providers.
Dirty Drawz s liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Dirty Drawz liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. In no event will Dirty Drawz be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not Dirty Drawz knew or should have known of the likelihood of any such loss or damages. Dirty Drawz disclaims all warranties, express or implied, with respect to the services rendered to the customer.
Free offer and monthly packages
Offer comes with a monthly replenishment service that will renew 30 days after sign up. $48.00 will be due on the first pickup, and it will cover the following: A free nylon bag, two pickup and deliveries a month, and a wash, dry and fold for 15lb loads. If the weight of your laundry exceeds the amount of your plan you will be charged $1.20 for every pound over. If cancellation occurs after the first pickup, you will only be charged for half of the package plan. You can modify or cancel by calling 877-973-7299 or by unclicking the check box.